Refund policy

At AV, every piece is made to feel special the moment it reaches you.
We stand behind our craftsmanship so you can shop with complete peace of mind.

14-Day Easy Returns

Changed your mind? That’s perfectly okay.

You may request a return within 14 days of delivery. Simply reach out via live chat, and our team will guide you through the process with care.

To get started, we’ll just need:

  • Your order number
  • A quick note on the reason for return
  • A photo of the item

Items should be returned in their original, unworn condition with full packaging.

Return shipping is typically arranged by the customer. In the rare case your item arrives damaged, defective, or not as expected, we’ll take care of it for you.

To maintain the highest standards for all customers, returns may not be accepted if items show signs of wear or fall outside our return guidelines.

Damaged or Defective Items

We take pride in our quality. If something isn’t right, we’ll make it right.

Please contact us within 7 days of delivery via live chat and include:

  • A short unboxing video (if available)
  • Clear photos showing the issue

This allows us to review your case quickly and take immediate action.

Once confirmed, we’ll send a replacement at no cost to you—no return required.

Lifetime Craftsmanship Guarantee

Your piece is designed to last.

If you experience a craftsmanship issue under normal wear, we’ll repair or replace it free of charge.

This guarantee covers manufacturing faults, but does not include natural wear over time, improper use, or accidental damage.