We Want You to Love What You Ordered
At AV, every piece is made to feel special the moment it reaches you — and we stand behind our craftsmanship so you can shop with complete peace of mind.
Order Cancellations
All orders are final once placed. We're unable to accept cancellation requests after checkout, so please review your order carefully before confirming purchase.
24-Hour Exchange Window
Changed your mind on size, color, or style? We accept exchanges within 24 hours of placing the order. Simply message us on live chat with:
A shipping fee of $15.97 applies to all orders and is non-refundable, as it covers the cost of preparing and delivering your piece.
Final Sale Items
Items marked as Final Sale at checkout are not eligible for exchange under the 24-hour window. All final sale purchases are still fully protected under our Damaged or Defective policy and our Lifetime Craftsmanship Guarantee below.
If anything ever arrives damaged, defective, or not as expected, that one's fully on us — shipping included, no exceptions for final sale items.
Damaged or Defective Items? We've Got You.
Quality is something we take seriously. If something isn't right, reach out within 7 days of delivery via live chat with:
We'll review it quickly and typically send a free replacement — no return needed.
Our Lifetime Craftsmanship Guarantee
Because your piece is made to last.
If a craftsmanship issue comes up under normal wear, we'll repair or replace it — free. This covers manufacturing faults, not everyday wear, misuse, or accidental damage.
